Banned - Not new, just new to me!

[shannonopa12]

My id should show in this email.  I was banned with a code of 829.  Can you please tell me what that means and what I did wrong?

My grandson was banned as well, but he did not tell me his code.  He just created a different user and started as a new player again.

This is in the "Raven" site.

Thank you,

Shannon